Riverside County Utilizes PHIG to Seed Community Health Worker Positions

Success Stories

In October 2023, Riverside University Health System – Public Health established its Community Health Worker (CHW) Hub to establish, standardize, and expedite the hiring and training process for CHWs employed throughout Riverside University Health System. Part of establishing the CHW Hub involved setting up reimbursement mechanisms, including billing and electronic health record systems, to ensure the sustainability of CHW positions and the hub model. The health department utilized PHIG dollars and funding from other sources to seed new CHW positions as they established patient caseloads and ramped up billing of productivity hours. As of October 2024, CHWs within Riverside University Health System have reported over 2300 billable encounters and assisted over 2000 patients.